Verification

Upgrading from Instant to Verified

Step by step guide to moving from the Instant card to a Verified account with higher limits, a physical card and a EUR IBAN.

The Instant card is a starting point. Instant cards have monthly limits set by our partner and regulators, so when you want higher limits, a physical card or a EUR IBAN account, you verify your identity. You keep your account, your card, your balance and your transaction history.

What changes when you verify

	Instant card	Verified
Monthly load limit at launch	Approx. 1,000 to 2,500 EUR equivalent	Up to 50,000 EUR equivalent, higher by review
Single transaction at launch	Approx. 500 EUR	Card-scheme limits
Physical card	No	Yes
EUR IBAN account	No	Yes, provided by [PARTNER]
ATM withdrawals	Not available or very low	Yes
Plans	Free, Plus, Premium	Free, Plus, Premium

Your subscription plan (Free, Plus or Premium) is separate from verification. Verifying does not change your plan, and changing your plan does not change your limits. See Plans: Free, Plus, Premium.

Before you start

Have a valid government ID ready. See Documents we accept.
Check whether your country needs proof of address. The app tells you.
Make sure the name on your Fundly profile matches your ID exactly. You can edit it under Profile before verifying.

Steps

Sign in to the Fundly web app at app.fundly.xyz.
Go to Profile, then Verify identity. You will also see this prompt when you hit an Instant limit, or when you select Order physical card or Open EUR account.
Choose your document type and your issuing country.
Take a live photo of the front and, if asked, the back of your document.
Complete the live selfie.
If asked, upload a proof of address dated within the last 3 months.
Submit. Most checks finish within minutes. If your case goes to manual review, you will get a notification within 2 business days.

Note

You can keep using your Instant card while the review is running. Your existing limits stay in place until verification is approved.

After approval

When you are approved:

Your limits increase automatically. See them under Account, then Limits.
Order physical card becomes available under Cards. See Physical cards.
Open EUR account becomes available. See Opening your IBAN account.

If verification is declined

A decline is not always final. The app shows the reason. Common ones are an unreadable photo, an expired document, or a name mismatch. Fix the issue and try again.

Some declines cannot be fixed by retrying, for example if you live in a country we do not support, or if our partner's screening returns a match that cannot be cleared. In that case you can keep using the Instant card within its limits, and you can contact the in-app support chat if you think a mistake was made.

Tip

If you are waiting longer than 2 business days without an update, message the in-app support chat with the date you submitted. Do not submit a second application, since that resets the queue.

Documents we accept

Fee schedule

Fundly is a financial technology company, not a bank. Limits and fees described as “at launch” are proposals and may change.